Start or cancel a 7-day card trial

An eligible account’s first paid subscription can start with a seven-day trial. A card is required at checkout. If you keep the subscription, the card is charged when the trial ends.

There is one trial per account. An account that already used a trial or previously had a subscription is not eligible for another one. Check the offer shown in Billing rather than assuming a trial will be added to every checkout.

Steps: start the trial

1. Sign in to the web app and open Billing from the profile menu.
2. Select Choose a plan. Pick the plan and billing interval, and review any storage add-ons.
3. Check that the button says Start 7-day free trial. Review the amount, monthly or yearly interval and charge date shown with the trial offer.
4. Select Start 7-day free trial and complete the checkout with your card details.
5. Return to Billing. Confirm Free trial until and the date beside Your card will be charged. Use the date shown for the active subscription when deciding when to cancel.

If checkout does not show a trial, do not complete it expecting seven free days. Return to Billing and check the offer. If the page has not caught up after checkout, refresh and confirm the subscription state before attempting another purchase.

When the card is charged

The trial ends automatically on the date shown in Billing. Unless you cancel before it ends, the subscription becomes paid at the selected billing interval. A yearly plan is charged for that interval, rather than as a monthly payment.

Review the upcoming amount in Billing. If an amount has not loaded, the trial end date can still appear. Check the checkout summary and Billing before relying on an estimate. See billing intervals for the difference between monthly and yearly billing.

Cancel before the first charge

1. Open Billing while the trial is active.
2. Select Cancel subscription beneath the plan controls.
3. Check that the dialog says Cancel your trial? and shows when the plan will end.
4. Select Cancel trial. Closing the dialog or choosing Keep my trial does not cancel it.
5. Wait for Billing to refresh. Confirm that the subscription will not renew and that an end date is shown.

Cancelling before the trial ends avoids the trial’s first charge. The plan stays active until that end date, then the account returns to the free plan. Cancellation does not delete your files. If the stored files exceed the free storage limit, you need to free space or choose a paid plan before adding more.

Resume subscription reverses a scheduled cancellation. Do not select it if you want the trial to end without continuing into a paid subscription.

If cancellation reports an error, it is not confirmed. Try again after checking your connection, or contact support with the error and the displayed trial end date. Never send card details in a ticket. See billing management for payment-method controls.

Expected result

Billing shows the trial end and first charge date after checkout. After cancellation, it shows that the subscription will not renew and when access ends.

Related guides

• Open the billing management portal
• Compare monthly and annual billing
• Contacting support with useful information