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Troubleshoot paused background mobile backup

Check photo permission, battery optimization, background data, network and app state when automatic backup pauses or delays.

Last reviewed

Mobile operating systems can defer background work. Separate permission and power restrictions from quota or upload errors.

Before you start

  • Use the current released client or web app and sign in to the intended account.
  • Select the correct workspace and use non-confidential test data.
  • Record the current setting or result before changing it.
  • Keep passwords, API keys, recovery keys and private links out of screenshots and support messages.

Steps: troubleshoot paused background mobile backup

  1. Open Dosya and read the backup state.
  2. Confirm photo access still covers the intended items.
  3. Check background data and battery optimization settings.
  4. Test on a stable network with the app open.
  5. Check Dosya storage and workspace upload policy.
  6. Verify one completed photo before closing the app.
Dosya mobile availability panel showing the supported mobile download choices reviewed before installation.
Use the current official store listing for the device platform. Open full-size screenshot.

Expected result

The troubleshoot paused background mobile backup workflow completes for the test item and its result remains visible after a refresh or reconnect.

Limits and important details

  • Available controls depend on the current client version, plan, role and workspace policy.
  • A successful connection does not grant permissions beyond its credential and workspace boundary.
  • Verify important results with a harmless test before relying on the workflow.

Troubleshooting

The expected control is missing. Confirm the current client, active workspace and role, then check the relevant settings page.

The operation is rejected. Read the exact error and compare credentials, permissions, quota and workspace policy.

The result is still unclear. Repeat with one small test item and contact private support with the time, client version and nonsecret error.

Continue with another task

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Questions and replies

Ask about the steps in this guide. Questions are reviewed before publication.

Keep account details, credentials and private files out of public questions. Use private support for those.

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