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Change phones without losing cloud copies

Verify completed cloud backups, sign out or secure the old device, install on the new phone and avoid re-uploading an entire library blindly.

Last reviewed

Cloud copies remain in the Dosya workspace when changing devices, but local permission and backup selection must be configured again.

Before you start

  • Use the current released client or web app and sign in to the intended account.
  • Select the correct workspace and use non-confidential test data.
  • Record the current setting or result before changing it.
  • Keep passwords, API keys, recovery keys and private links out of screenshots and support messages.

Steps: change phones without losing cloud copies

  1. On the old phone, wait for required backups to finish.
  2. Open several cloud copies from another session.
  3. Review or revoke the old mobile session when appropriate.
  4. Install and sign in on the new phone.
  5. Grant intended permissions and choose the destination.
  6. Monitor duplicates while the new device scans its library.
Dosya mobile availability panel showing the supported mobile download choices reviewed before installation.
Use the current official store listing for the device platform. Open full-size screenshot.

Expected result

The change phones without losing cloud copies workflow completes for the test item and its result remains visible after a refresh or reconnect.

Limits and important details

  • Available controls depend on the current client version, plan, role and workspace policy.
  • A successful connection does not grant permissions beyond its credential and workspace boundary.
  • Verify important results with a harmless test before relying on the workflow.

Troubleshooting

The expected control is missing. Confirm the current client, active workspace and role, then check the relevant settings page.

The operation is rejected. Read the exact error and compare credentials, permissions, quota and workspace policy.

The result is still unclear. Repeat with one small test item and contact private support with the time, client version and nonsecret error.

Continue with another task

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Questions and replies

Ask about the steps in this guide. Questions are reviewed before publication.

Keep account details, credentials and private files out of public questions. Use private support for those.

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