Mobile app help

Set up photo backup, browse and share cloud files, restore contacts, and troubleshoot Dosya on iPhone and Android.

• Play audio in the mobile viewer Play audio in the mobile viewer with a controlled test, clear verification, limits, and recovery steps.
• Troubleshoot paused background mobile backup Check photo permission, battery optimization, background data, network and app state when automatic backup pauses or delays.
• Choose albums for mobile backup Enable the intended album and leave unrelated albums disabled, then verify that coverage begins only for the selected source.
• Review mobile backup items needing attention Open each warning, correct one recoverable issue and retry, then verify that the corrected item leaves the attention list.
• Restore background mobile backup Restore automatic cloud backup when Dosya stops making progress in the background by checking backup settings, network rules, power conditions, and iPhone locked-screen uploads.
• Review battery restrictions that pause backup Review battery restrictions that pause backup with a controlled test, clear verification, limits, and recovery steps.
• Keep backup running while charging Keep backup running while charging. Follow a controlled workflow, verify the result, and avoid changing the wrong workspace or item.
• Free device storage when mobile backup pauses Fix a Dosya mobile backup paused by low phone storage, safely remove originals already confirmed in cloud storage, and retry the pending upload queue.
• Review mobile backup history Review mobile backup history with a controlled test, clear verification, limits, and recovery steps.
• Expand limited photo access for mobile backup Allow Dosya to back up more iPhone photos by changing limited library access, then rescan the selected cloud-backup scope and verify one newly permitted item.