Mobile app help

Set up photo backup, browse and share cloud files, restore contacts, and troubleshoot Dosya on iPhone and Android.

• Back up Live Photos and motion photos Back up Live Photos and motion photos. Follow a controlled workflow, verify the result, and avoid changing the wrong workspace or item.
• Choose Wi-Fi or cellular backup Select the allowed network types and save, then verify that the backup waits or runs according to the saved policy.
• Retry failed mobile backup items Retry failed mobile backup items with a controlled test, clear verification, limits, and recovery steps.
• Retry a large video in mobile backup Retry a large video in mobile backup with a controlled test, clear verification, limits, and recovery steps.
• Change mobile backup settings Change photo or video inclusion, network behavior and destination carefully, then verify which new items use the updated configuration.
• Read the mobile backup status ring Read the mobile backup status ring with a controlled test, clear verification, limits, and recovery steps.
• Add the Dosya backup widget on Android Add the Dosya backup widget on Android with a controlled test, clear verification, limits, and recovery steps.
• Add the Dosya backup widget on iPhone Add the Dosya backup widget on iPhone with a controlled test, clear verification, limits, and recovery steps.
• Turn on biometric app lock Turn on biometric app lock. Follow a controlled workflow, verify the result, and avoid changing the wrong workspace or item.
• Change phones without losing cloud copies Verify completed cloud backups, sign out or secure the old device, install on the new phone and avoid re-uploading an entire library blindly.