Set up automatic mobile photo backup

Automatic backup needs photo-library permission, a fixed destination and enough storage. Test one recent item before relying on background operation.

Before you start

• Use the current released client or web app and sign in to the intended account.
• Select the correct workspace and use non-confidential test data.
• Record the current setting or result before changing it.
• Keep passwords, API keys, recovery keys and private links out of screenshots and support messages.

Steps: set up automatic mobile photo backup

1. Sign in and select the intended workspace.
2. Open mobile backup setup.
3. Choose the destination folder or backup area.
4. Grant the minimum photo-library access needed.
5. Enable photo and video choices intentionally.
6. Keep the app open for the first test and verify the cloud copy.

Expected result

The set up automatic mobile photo backup workflow completes for the test item and its result remains visible after a refresh or reconnect.

Limits and important details

• Available controls depend on the current client version, plan, role and workspace policy.
• A successful connection does not grant permissions beyond its credential and workspace boundary.
• Verify important results with a harmless test before relying on the workflow.

Troubleshooting

The expected control is missing. Confirm the current client, active workspace and role, then check the relevant settings page.

The operation is rejected. Read the exact error and compare credentials, permissions, quota and workspace policy.

The result is still unclear. Repeat with one small test item and contact private support with the time, client version and nonsecret error.

Related guides

• Manage mobile permissions
• Change backup settings
• Understand storage usage