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Use image, audio and video preview controls

Open a supported media file, use viewer controls, and download the original when the browser cannot render the format reliably.

Last reviewed

Media previews help inspect a stored file without changing it. The original remains the authoritative stored object.

Before you start

  • Use the current released client or web app and sign in to the intended account.
  • Select the correct workspace and use non-confidential test data.
  • Record the current setting or result before changing it.
  • Keep passwords, API keys, recovery keys and private links out of screenshots and support messages.

Steps: use image, audio and video preview controls

  1. Open the media file in Files.
  2. Confirm its name and type.
  3. Use available zoom, playback or navigation controls.
  4. Avoid treating a preview conversion as an edit.
  5. Download the original for unsupported behavior.
  6. Compare the local file when fidelity is critical.
Dosya file preview displaying a supported image with viewer controls inside the current workspace.
Verify the file name and workspace before using viewer or editing actions. Open full-size screenshot.

Expected result

The use image, audio and video preview controls workflow completes for the test item and its result remains visible after a refresh or reconnect.

Limits and important details

  • Available controls depend on the current client version, plan, role and workspace policy.
  • A successful connection does not grant permissions beyond its credential and workspace boundary.
  • Verify important results with a harmless test before relying on the workflow.

Troubleshooting

The expected control is missing. Confirm the current client, active workspace and role, then check the relevant settings page.

The operation is rejected. Read the exact error and compare credentials, permissions, quota and workspace policy.

The result is still unclear. Repeat with one small test item and contact private support with the time, client version and nonsecret error.

Continue with another task

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About views and your privacy

Views count page openings, not reading or task completion.

View measurement is off by default. If you enable it, a separate 30-minute cookie prevents repeat openings from increasing the count. We do not use fingerprinting or connect this session to uploads or shares.

Questions and replies

Ask about the steps in this guide. Questions are reviewed before publication.

Keep account details, credentials and private files out of public questions. Use private support for those.

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