Fix an extension popup that will not open

Fix an extension popup that will not open is easier to verify when you use one controlled item and confirm the account, workspace, source, and destination at each step. This guide follows the current Dosya workflow and identifies the result you should see.

Before you start

• Open the browser extension menu and Save to Dosya panel in the current released client.
• Confirm the active account and workspace, then identify installed Save to Dosya extension icon.
• Use a small non-confidential test item and record its current state before changing it.
• Keep passwords, API keys, recovery codes, private links, personal data, and confidential file contents out of screenshots and support messages.

Steps: fix an extension popup that will not open

1. Open the browser extension menu and Save to Dosya panel and confirm the active account and workspace.
2. Locate installed Save to Dosya extension icon and verify its name or identifying details.
3. Confirm the extension is enabled in the active browser profile, reload the tab, and open the toolbar icon again.
4. Read the displayed warning, permission, progress, or confirmation state before leaving the screen.
5. Confirm that the extension panel opens or the browser reports a specific extension error.
6. Refresh, fetch, or reopen the relevant view once to verify the result persisted.

Expected result

The controlled workflow completes and the extension panel opens or the browser reports a specific extension error. The result remains visible after a refresh, reconnect, or return to the relevant screen.

Limits and important details

• Available controls depend on the current client version, account plan, workspace role, policy, and selected integration surface.
• Processing, indexing, background transfer, provider authorization, or storage accounting can delay a visible result.
• For destructive, access-changing, or automated actions, validate with disposable data before applying the workflow to important files.

Troubleshooting

The expected control is missing. Return to the browser extension menu and Save to Dosya panel, confirm the active workspace, and check that your role and client version support the action.

The operation is rejected or stalls. Read the exact message and check permissions, locks, storage, network state, source availability, and any third-party authorization before retrying.

The result is still unclear. Repeat with one small test item, then contact support with the time, client version, workspace, and a nonsecret error, delivery, or request identifier.

Related guides

• Reconnect the browser extension
• Review extension permissions