Zoom and pan an image on mobile

Zoom and pan an image on mobile is easier to verify when you use one controlled item and confirm the account, workspace, and destination at each step. This guide follows the current Dosya workflow and identifies the result you should see.

Before you start

• Open a media file in the Dosya mobile viewer in the current released client.
• Confirm the active account and workspace, then identify high-resolution image preview.
• Use a small non-confidential test item and record its current state before changing it.
• Keep passwords, API keys, recovery keys, private links, and personal data out of screenshots and support messages.

Steps: zoom and pan an image on mobile

1. Open a media file in the Dosya mobile viewer and confirm the active account and workspace.
2. Locate high-resolution image preview and verify its name or identifying details.
3. Use pinch to zoom and drag to inspect a known detail.
4. Read the displayed warning, permission, progress, or confirmation state before leaving the screen.
5. Confirm that the image stays responsive and returns to fit view.
6. Refresh or reopen the relevant view once to verify the result persisted.

Expected result

The controlled workflow completes and the image stays responsive and returns to fit view. The result remains visible after a refresh, reconnect, or return to the relevant screen.

Limits and important details

• Available controls depend on the current client version, account plan, workspace role, and policy.
• Processing, indexing, background transfer, or third-party authorization can delay a visible result.
• For destructive, access-changing, or automation actions, validate with disposable data before applying the workflow to important files.

Troubleshooting

The expected control is missing. Return to a media file in the Dosya mobile viewer, confirm the active workspace, and check that your role and client version support the action.

The operation is rejected or stalls. Read the exact message and check permissions, locks, storage, network state, source availability, and any third-party authorization before retrying.

The result is still unclear. Repeat with one small test item, then contact support with the time, client version, workspace, and a nonsecret error or request identifier.

Related guides

• Use media previews
• Download on mobile