Troubleshooting

Find the cause of a problem and what to try next.

• Troubleshoot an SFTP connection Diagnose host, port, username, credential, host-key, permission and transfer failures without exposing the secret.
• Fixing a slow upload or download Compare a small transfer, check status and queue state, reduce competing work, and separate network delay from policy or storage failures.
• Share diagnostic information with support safely Provide reproducible steps, time, client version and redacted errors while keeping passwords, keys, recovery material and private links out of the ticket.
• Troubleshoot a Vault that will not unlock Diagnose encryption-status, passphrase and recovery-key failures without exposing secrets or destroying an encrypted Vault by mistake.
• Troubleshoot webhook deliveries Diagnose unreachable endpoints, signature failures, timeouts, non-success responses, duplicates and out-of-order events.
• Troubleshoot a Zapier file automation Check the connected account, key restrictions, Zap history, field mapping and file availability when a Dosya step fails.