Fix SFTP access to a restricted folder

Fix SFTP access to a restricted folder is easier to verify when you use one controlled item and confirm the account, workspace, source, and destination at each step. This guide follows the current Dosya workflow and identifies the result you should see.

Before you start

• Open an SFTP client connected to Dosya in the current released client.
• Confirm the active account and workspace, then identify connection that opens but cannot access the intended path.
• Use a small non-confidential test item and record its current state before changing it.
• Keep passwords, API keys, recovery codes, private links, personal data, and confidential file contents out of screenshots and support messages.

Steps: fix SFTP access to a restricted folder

1. Open an SFTP client connected to Dosya and confirm the active account and workspace.
2. Locate connection that opens but cannot access the intended path and verify its name or identifying details.
3. Compare the remote path with key and workspace restrictions, start from the allowed root, and test one list operation.
4. Read the displayed warning, permission, progress, or confirmation state before leaving the screen.
5. Confirm that the client can see only the authorized folder tree.
6. Refresh, fetch, or reopen the relevant view once to verify the result persisted.

Expected result

The controlled workflow completes and the client can see only the authorized folder tree. The result remains visible after a refresh, reconnect, or return to the relevant screen.

Limits and important details

• Available controls depend on the current client version, account plan, workspace role, policy, and selected integration surface.
• Processing, indexing, background transfer, provider authorization, or storage accounting can delay a visible result.
• For destructive, access-changing, or automated actions, validate with disposable data before applying the workflow to important files.

Troubleshooting

The expected control is missing. Return to an SFTP client connected to Dosya, confirm the active workspace, and check that your role and client version support the action.

The operation is rejected or stalls. Read the exact message and check permissions, locks, storage, network state, source availability, and any third-party authorization before retrying.

The result is still unclear. Repeat with one small test item, then contact support with the time, client version, workspace, and a nonsecret error, delivery, or request identifier.

Related guides

• Connect with SFTP
• Troubleshoot SFTP