Verify a plan or storage change after checkout

After checkout, the success page synchronizes billing and counts from the previous allowance to the new total. Wait for that state before attempting another purchase.

Before you start

• Keep the checkout receipt and browser tab.
• Know the previous plan or storage total.
• Do not repeat payment while synchronization is still active.
• Use Billing as the final account ledger.

Steps: confirm the change

1. Wait for the checkout success page to finish adding storage.
2. Read the plan or package name and new total.
3. Review receipt rows and purchase reference.
4. Open Billing from the success page.
5. Confirm subscription status and the matching ledger contribution.
6. Retry the blocked upload only after the new allowance is visible.

Expected result

The success page settles, Billing shows the new plan or contribution, and the total storage limit increases as purchased.

Limits and important details

• Synchronization can take a short time.
• A receipt does not override workspace-specific caps.
• The exact refund and billing terms are those displayed at purchase.
• A canceled checkout should not be treated as a successful plan change.

Troubleshooting

The page still says Adding your storage. Wait, then reload once before taking another payment action.

A receipt exists but Billing is unchanged. Preserve the session or receipt reference and contact private support.

Uploads still fail. Compare the new account limit with workspace caps and used storage.

Related guides

• Upgrade or add storage
• Find invoices
• Troubleshoot billing
• Understand storage usage